How we work

A win-win approach to industry transformation

ACT offers a practical, scalable and sustainable model to pave the way for living wages and to achieve responsible purchasing practices. We convene brands, trade unions and manufacturers to establish and implement agreements which can lead to a win-win for all actors across the supply chain. Through supply chain industrial relations we work to strengthen effective dialogue in the garment and footwear industry.

Example: Cambodia

Tailoring Win-Win-Win Solutions

The ACT approach enables tailor-made and targeted interventions specific to the countries and industries in which ACT operates. (Example: Cambodia)

Under the broad framework of Supply Chain Industrial Relations, the focus is on identifying and addressing the priorities, interests and challenges of each stakeholder involved in a comprehensive process. 

This leads to a way of working that can deliver win-win-win solutions for manufacturers, unions, and brands while advancing the common goal of improving conditions across the supply chain.

Catalyizing Transformative Collaboration

Systemic supply chain transformation requires broad collaboration between and among brands as well as between brands, trade unions and manufacturers.

ACT brings manufacturers, brands and trade unions  together in a transparent and collaborative framework. ACT interventions at country level are co-developed and jointly implemented through Trade Union-Employer-Brand Working Groups. 

ACT believes there is no shortcut to sound industrial relations and building a win-win framework for industry transformation. Therefore meaningful and consequential collaboration is the central pillar of how we work.  

Through building dialogue platforms and enabling joint development of ACT country programmes, negotiation on brand country commitments, and accountability mechanisms, we support supply chain stakeholders in driving the change. This collaboration ensures that the priorities and interests of all parties are represented and their roles and responsibilities clearly defined. 

ACT enables supply chain solutions that overcome the constraints of initiatives that are focused on unilateral interventions of individual brands, single supply chain actors, or MSIs.

Example: Cambodia

Embedding Accountability and Trust

Ensuring accountability: monitoring and enforcement

The industry needs more than bold commitments.  ACT members are committed to creating lasting, measurable change to the wages paid to workers and brand purchasing practices in the global garment industry.

360 degree feedback

The best way to impact is by monitoring how the commitments made by stakeholders are implemented. At ACT, supplier feedback and communication is a critical element of the 360-degree anonymous feedback approach to accountability. This generates crucial data needed for learning and adaptation and helps confirm that brand purchasing practices commitments have tangible positive outcomes for suppliers and workers. The ACT Accountability and Monitoring Framework is a unique due diligence tool with shared indicators and monitoring instruments to ensure these tangible positive outcomes. 

ACT is using these tools to support member brands in creating visibility, transparency, digesting feedback, learning from it, adopting and implementing the necessary changes by ensuring accountability.

Accountability, Monitoring & Grievance Mechanisms

ACT members have jointly developed an Accountability and Monitoring Framework, a unique due diligence tool with shared indicators and monitoring instruments. This Framework is designed to ensure the impact of the commitments made by ACT brands and to generate the feedback necessary to improve and adapt. Under the Framework, ACT member brands are accountable to IndustriALL Global Union for their progress on the commitments made.

The Framework includes monitoring and reporting tools on the ACT Purchasing Practices Commitments as well as grievance mechanisms to ensure key stakeholders have a course to file complaints. Robust grievance mechanisms for workers and employers, a key element of ACT’s accountability and monitoring framework, aim to ensure that manufacturers, trade unions, and global brands are involved as equal parties in identifying challenges and finding joint solutions.